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HOME » Web Design > FAQs
Frequently Asked Questions


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FAQs
Most Frequently Asked Questions

How do I publish my site with FTP?
Once you have created your site you will need a program to upload the files and pictures. You can use any FTP program, but the most recommended FTP programs for new users are CuteFTP (PC users) or Fetch (Macintosh users).
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Do you offer webmail?
YES! Each account has its own webmail program installed that can be configured as you wish. Your webmail program will be located at http://www.yourdomain.com/webmail (replace with your actual domain name)
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I uploaded my pages, why don't I see my site?
Common errors:
  • Did you upload to the www directory?
  • Is your "home" page named index.htm and/or delete the index.htm file that we uploaded initially that reads, "under construction."
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May I use my own scripts and what is the scope of technical support?
The ability to run custom CGI, Java, PHP and other scripts on your account allows you to add customized functionality to your Web site. All of our hosting plans include a private cgi-bin directory for each domain and have the ability to run scripts. These scripts must be written in certain scripting languages and be stored in certain directories on the server.

Officially, our support covers the functionality of the software required to run the scripts but does not cover any design or programming issues.
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How do I get FrontPage extensions installed on my website?
Simply call or email us to install Frontpage extensions to your account. By default, they are not installed since most websites do not require these extensions, but they can be installed at no additional charge.

All FrontPage extensions are running on FrontPage version 4.0.2.2717 or FrontPage 2000.
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How do I publish my site with FrontPage?
To publish your site using FrontPage follow these steps:
  1. Get online with your Internet Service Provider (ISP).
  2. Open Microsoft FrontPage.
  3. Open the Web that you wish to publish.
  4. Click on Files then Publish Web.
  5. A Publish Web dialogue box will appear. Enter in the domain name of the site in which you want to publish the pages to (using http://yourdomain.com format).
  6. If you have an existing page and are updating it you have the option of only publishing changed pages or re-publishing the entire site.
  7. Click on OK when you are finished with your selection.
  8. You will be prompted for your userid and password if you have never connected to the server during your session. Enter this information in the spaces provided and proceed.
  9. During the publishing process you will see the pages listing, copying and updating the server.
  10. You can check the changes by going to your site in an open browser.
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What is the scope of technical support for FrontPage?
We will configure your site for FrontPage by installing and maintaining server extensions. As professional web designers, we do not use FrontPage, therefore we can not offer support related to the use of your software.

For FAQ's and support for FrontPage please go to the Microsoft's Product Support Services site at http://support.microsoft.com/support/frontpage/faq/default.asp .

For Microsoft's Personal Online Support Services for all Microsoft's products, including FrontPage, please go to http://support.microsoft.com/support.
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How do I determine that FrontPage is installed?
In order to determine whether or not your site is FrontPage ready, please enter the following URL into the address bar of your Web browser:
http://www.yourdomain.com/_vti_inf.html

Remember to replace "yourdomain.com" with your actual domain name. If you see a page that reads, "FrontPage Configuration Information," FrontPage has been installed. If you see this file but still cannot connect to the site with FrontPage, please email Technical Support.
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How do I create or customize a mail form?
Mail forms are Web pages that accept information from visitors and submit the information to the site owner via email. We provide FormMail and CGIemail, of which FormMail is the easiest to configure. If you do not know how to configure these programs, or need a custom program, please contact us
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How do I change the plan that I am currently on and is there a fee?
To upgrade to a plan with more features or to downgrade to a plan with less features, please contact us. There is no fee, and your monthly amount will be adjusted accordingly for the next billing cycle.
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What should I do if I lose my password?
If you lost your password, please contact us. Remember that this email must come from the email address that you have on file with us. If that is not possible for you, we will write back to request further identifying authorization details.



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